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Delivery & Returns

Find out more about our Delivery and Returns policies below. If you can't find the answer to your question below, have a look at our FAQs or simply contact us.

 

 

DELIVERY

Delivery Time

For each one of our flash sales, we provide a despatch estimate based on the time we anticipate it will take for that supplier to ship the products to our warehouse; this is typically around 2-3 weeks from the end of each sale. The reason for our longer-than-average delivery times is that we order products in bulk from the brands at the end of each sale in order to secure exclusive offers for our members.

Within the UK, products will usually be delivered within 48 hours of despatch; for international deliveries delivery may take longer depending on the postal service used.

Delivery Companies

Our orders are typically sent either by Royal Mail Tracked delivery or by courier, depending on the size and value of the items we are shipping.  For deliveries within the UK, we also offer delivery with Collect+ and you can select this option during checkout.

For International orders, we ship via Royal Mail or courier delivery and work with the local postal service to cover the "last mile".

Where We Deliver

SportPursuit currently delivers to all the countries in the list below.

We are increasing the number of countries we ship to every day so if you cannot find the country you want in our delivery options, please FAQs or simply contact us and we will see if we can help you out.

To find out more about SportPursuit deliveries please browse our FAQs.

Delivery Cost Depending on Order Currency:

Order Currency:

Order Value
CountryUnder £25Under £40Over £40
United Kingdom £2.99 £3.99 £4.99
Europe      
Austria £5.99 £6.99 £7.99
Belarus £5.99 £6.99 £7.99
Belgium £5.99 £6.99 £7.99
Bosnia and Herzegovina £5.99 £6.99 £7.99
Bulgaria £5.99 £6.99 £7.99
Croatia £5.99 £6.99 £7.99
Cyprus £5.99 £6.99 £7.99
Czech Republic £5.99 £6.99 £7.99
Denmark £3.99 £5.49 £6.99
Estonia £5.99 £6.99 £7.99
Finland £5.99 £6.99 £7.99
France £2.99 £3.99 £4.99
Germany £3.99 £4.49 £4.99
Greece £7.49 £8.49 £9.49
Guernsey £5.99 £6.99 £7.99
Hungary £5.99 £6.99 £7.99
Ireland £3.99 £4.99 £6.49
Isle of Man £5.99 £6.99 £7.99
Italy £5.99 £6.99 £7.99
Jersey £5.99 £6.99 £7.99
Latvia £5.99 £6.99 £7.99
Lithuania £5.99 £6.99 £7.99
Luxembourg £5.99 £6.99 £7.99
Malta £5.99 £6.99 £7.99
Montenegro £5.99 £6.99 £7.99
Netherlands £5.99 £6.99 £7.99
Norway £12.99 £13.99 £14.99
Poland £5.99 £6.99 £7.99
Portugal £5.99 £6.99 £7.99
Romania £5.99 £6.99 £7.99
Slovakia £5.99 £6.99 £7.99
Slovenia £11.99 £12.99 £13.99
Spain £5.99 £6.99 £7.99
Sweden £5.99 £6.99 £7.99
Switzerland £13.99 £14.99 £15.99
Australasia      
Australia £8.99 £9.99 £10.99
New Zealand £8.99 £10.99 £10.99
Rest of the World      
Argentina £30 £30 £30
Canada £23 £23 £23
Hong Kong SAR China £24 £24 £24
Japan £30 £30 £30
Singapore £30 £30 £30
Turkey £10 £10 £10
South Africa £24 £24 £24
  Under £1,000 Under £2.000 Over £2,000
South Korea £50 £100 £200
  Under £500 Under £750 Over £750
United Arab Emirates £50 £75 £100
Order Value
CountryUnder $40Under $80Over $80
United Kingdom $- $- $-
Europe      
Austria $- $- $-
Belarus $- $- $-
Belgium $- $- $-
Bosnia and Herzegovina $- $- $-
Bulgaria $- $- $-
Croatia $- $- $-
Cyprus $- $- $-
Czech Republic $- $- $-
Denmark $- $- $-
Estonia $- $- $-
Finland $- $- $-
France $- $- $-
Germany $- $- $-
Greece $- $- $-
Guernsey $- $- $-
Hungary $- $- $-
Ireland $- $- $-
Isle of Man $- $- $-
Italy $- $- $-
Jersey $- $- $-
Latvia $- $- $-
Lithuania $- $- $-
Luxembourg $- $- $-
Malta $- $- $-
Montenegro $- $- $-
Netherlands $- $- $-
Norway $- $- $-
Poland $- $- $-
Portugal $- $- $-
Romania $- $- $-
Slovakia $- $- $-
Slovenia $- $- $-
Spain $- $- $-
Sweden $- $- $-
Switzerland $- $- $-
Australasia      
Australia $11.99 $13.99 $15.99
New Zealand $10.99 $12.99 $14.99
Rest of the World      
Argentina $- $- $-
Canada $- $- $-
Hong Kong SAR China $- $- $-
Japan $- $- $-
Singapore $- $- $-
Turkey $- $- $-
South Africa $- $- $-
Order Value
CountryUnder €30Under €50Over €50
United Kingdom €- €- €-
Europe      
Austria €7.49 €8.99 €9.99
Belarus €- €- €-
Belgium €7.49 €8.99 €9.99
Bosnia and Herzegovina €- €- €-
Bulgaria €7.49 €8.99 €9.99
Croatia €- €- €-
Cyprus €7.49 €8.99 €9.99
Czech Republic €- €- €-
Denmark €- €- €-
Estonia €7.49 €8.99 €9.99
Finland €10.49 €11.99 €12.99
France €3.95 €4.95 €5.95 - 6.95
Germany €6.49 €6.99 €7.49
Greece €8.49 €9.99 €10.99
Guernsey €- €- €-
Hungary €7.49 €8.99 €9.99
Ireland €4.99 €6.49 €7.99
Isle of Man €- €- €-
Italy €7.49 €8.99 €9.99
Jersey €- €- €-
Latvia €7.49 €8.99 €9.99
Lithuania €- €- €-
Luxembourg €7.49 €8.99 €9.99
Malta €7.49 €8.99 €9.99
Montenegro €- €- €-
Netherlands €7.49 €8.99 €9.99
Norway €- €- €-
Poland €7.49 €8.99 €9.99
Portugal €7.49 €8.99 €9.99
Romania €7.49 €8.99 €9.99
Slovakia €7.49 €8.99 €9.99
Slovenia €14.49 €15.99 €16.99
Spain €7.49 €8.99 €9.99
Sweden €7.49 €8.99 €9.99
Switzerland €17.49 €18.99 €19.99
Australasia      
Australia €- €- €-
New Zealand €- €- €-
Rest of the World      
Argentina €- €- €-
Canada €- €- €-
Hong Kong SAR China €- €- €-
Japan €- €- €-
Singapore €- €- €-
Turkey €- €- €-
South Africa €- €- €-
Order Value
CountryUnder Kr250Under Kr400Over Kr400
United Kingdom Kr- Kr- Kr-
Europe      
Austria Kr- Kr- Kr-
Belarus Kr- Kr- Kr-
Belgium Kr- Kr- Kr-
Bosnia and Herzegovina Kr- Kr- Kr-
Bulgaria Kr- Kr- Kr-
Croatia Kr- Kr- Kr-
Cyprus Kr- Kr- Kr-
Czech Republic Kr- Kr- Kr-
Denmark Kr39.99 Kr54.99 Kr69.99
Estonia Kr- Kr- Kr-
Finland Kr- Kr- Kr-
France Kr- Kr- Kr-
Germany Kr- Kr- Kr-
Greece Kr- Kr- Kr-
Guernsey Kr- Kr- Kr-
Hungary Kr- Kr- Kr-
Ireland Kr- Kr- Kr-
Isle of Man Kr- Kr- Kr-
Italy Kr- Kr- Kr-
Jersey Kr- Kr- Kr-
Latvia Kr- Kr- Kr-
Lithuania Kr- Kr- Kr-
Luxembourg Kr- Kr- Kr-
Malta Kr- Kr- Kr-
Montenegro Kr- Kr- Kr-
Netherlands Kr- Kr- Kr-
Norway Kr- Kr- Kr-
Poland Kr- Kr- Kr-
Portugal Kr- Kr- Kr-
Romania Kr- Kr- Kr-
Slovakia Kr- Kr- Kr-
Slovenia Kr- Kr- Kr-
Spain Kr- Kr- Kr-
Sweden Kr- Kr- Kr-
Switzerland Kr- Kr- Kr-
Australasia      
Australia Kr- Kr- Kr-
New Zealand Kr- Kr- Kr-
Rest of the World      
Argentina Kr- Kr- Kr-
Canada Kr- Kr- Kr-
Hong Kong SAR China Kr- Kr- Kr-
Japan Kr- Kr- Kr-
Singapore Kr- Kr- Kr-
Turkey Kr- Kr- Kr-
South Africa Kr- Kr- Kr-
Order Value
CountryUnder Kr300Under Kr500Over Kr500
United Kingdom Kr- Kr- Kr-
Europe      
Austria Kr- Kr- Kr-
Belarus Kr- Kr- Kr-
Belgium Kr- Kr- Kr-
Bosnia and Herzegovina Kr- Kr- Kr-
Bulgaria Kr- Kr- Kr-
Croatia Kr- Kr- Kr-
Cyprus Kr- Kr- Kr-
Czech Republic Kr- Kr- Kr-
Denmark Kr- Kr- Kr-
Estonia Kr- Kr- Kr-
Finland Kr- Kr- Kr-
France Kr- Kr- Kr-
Germany Kr- Kr- Kr-
Greece Kr- Kr- Kr-
Guernsey Kr- Kr- Kr-
Hungary Kr- Kr- Kr-
Ireland Kr- Kr- Kr-
Isle of Man Kr- Kr- Kr-
Italy Kr- Kr- Kr-
Jersey Kr- Kr- Kr-
Latvia Kr- Kr- Kr-
Lithuania Kr- Kr- Kr-
Luxembourg Kr- Kr- Kr-
Malta Kr- Kr- Kr-
Montenegro Kr- Kr- Kr-
Netherlands Kr- Kr- Kr-
Norway Kr- Kr- Kr-
Poland Kr- Kr- Kr-
Portugal Kr- Kr- Kr-
Romania Kr- Kr- Kr-
Slovakia Kr- Kr- Kr-
Slovenia Kr- Kr- Kr-
Spain Kr- Kr- Kr-
Sweden Kr35 Kr45 Kr55-65
Switzerland Kr- Kr- Kr-
Australasia      
Australia Kr- Kr- Kr-
New Zealand Kr- Kr- Kr-
Rest of the World      
Argentina Kr- Kr- Kr-
Canada Kr- Kr- Kr-
Hong Kong SAR China Kr- Kr- Kr-
Japan Kr- Kr- Kr-
Singapore Kr- Kr- Kr-
Turkey Kr- Kr- Kr-
South Africa Kr- Kr- Kr-


Some countries have further delivery charge tiers for high value orders and very large or bulky orders may be subject to further delivery charges - please contact us atteam@sportpursuit.com if you have any questions.

RETURNS

Our Returns Policy

You can request to return an item within 14 days of receiving your order if for any reason you're not completely happy with it. You must inform us of your intent to return the item, and obtain a return authorisation number, by visiting My Account > Returns and following the instructions.

Alternatively if you prefer you can complete our Cancellation Form and return it to the address specified in that form.

How to Return Your Order

You will need to obtain a return authorisation number ("Return Number") for the item(s) you wish to return, which you can obtain by visiting My Account > Returns and following the instructions. You will need to include the Return Number on the packing slip sent to you with the item(s) together with your return.

Please click ‘New Return Request’ and select the relevant order you would like to return. Then select the quantity of each item you are returning, and the reason for return.

Items should be returned in the same condition in which you receive them: the original branded product packaging and tags must still be attached, and the products must be in an unused condition (except in the case of products which you have discovered to be faulty upon use - please see "How do I return a faulty item?").

Please package your parcel securely, enclosing your returns slip inside the parcel. The returns address is displayed once you have obtained your Return Number in My Account > Returns.

You are responsible for the risk of returning your order back to us, so please use a recorded delivery service and ensure you keep your proof of postage until we confirm receipt of the item(s) by email. You will be required to pay for the return of the products to us but if you have paid with PayPal you can get in touch with them to get free return shipping.

Alternatively you can return your order using Collect+ by visiting the Collect+ Website and then taking your parcel to your nearest Collect+ drop off point.

Collect+ Returns

Customers in the UK can use Collect+ to return their order. You will still need to obtain a return authorisation number ("Return Number") for the item(s) you wish to return, which you can obtain by visiting My Account > Returns and following the instructions.

Please visit the Collect+ Website to create a Collect+ Returns Label, and include your Return Number. Then simply take your parcel to your nearest Collect+ drop off point.

Returning an Order From Outside the UK

If you are returning an order from outside the UK please follow the returns instructions above. You may be able to return your order to an address in your country, or you may be required to return your order to our UK returns address. Your specific returns address is displayed once you have obtained your Return Number in My Account > Returns.

If you are returning an order from outside of the EU, your local post office should be able to provide you with a CN22 form to stick on your package to help smooth its passage through UK customs. You will not be charged any import duty. We also recommend writing "Return" in big letters on the side of the package.

Returning Faulty or Damaged Products

We're very sorry if you've received a faulty, defective or damaged item.  If this is the case, please contact us and include as much information about the fault as possible and a photo if you can; we'll let you know how best to proceed and hopefully we'll be able to source a replacement product for you.

If you need to return a faulty product to us, we will refund you the cost of returning the item to us. Please contact us to find out more.

Returning an Incorrect Delivery

We're very sorry if you believe you have received a different item to what you ordered.  If this is the case, please contact us explaining what has happened, and we will refund you the cost of returning the item to us.

Time Taken to be Refunded for Returned Orders

Returned items will be checked at our warehouse after which we will issue a refund as soon as possible, and in any case within 14 days of us receiving your return. We will send you an email to let you know that your refund has been processed.

Exchanges

Unfortunately, due to the nature of our business model, where we receive products to exactly match our customers' orders, we aren't typically able to offer exchanges. Instead, please have a look at the website to see if you can find an alternative or contact our customer champions who will be able to help you find what you are looking for.

To find out more about SportPursuit returns please browse our FAQs.

Returns are free if you pay with PayPal

You can now return any product to us absolutely for free with this free returns service, brought to you in partnership with PayPal.

If you are not entirely happy with your purchase for any reason you can return it to us and PayPal will refund your return postage.

How does it work?

  1. You must have a PayPal account and have paid for your order with PayPal
  2. You can activate the service prior to placing an order here.
  3. Return your products in the usual way (see above) and keep the postage receipt which you will need to apply for your refund.
  4. Visit PayPal’s site to register your return and apply for a refund here.

You will receive a confirmation email from PayPal once they have issued the refund.

Terms and Conditions

The service is available until December 31st and can be used up to 4 times with a £15 limit each time and is available only to those who have paid for their SportPursuit order using Paypal.

You can find out more about Terms and Conditions on the PayPal site.

This service is provided by PayPal together with Telus International and is separate from SportPursuit. We are solely promoting it as an option on our site.