Some questions most often asked by our members:
- When will my order be delivered?
Take a look at our delivery status page to see where each of our sale events are in the delivery process. Please remember that our typical delivery time is around 2-4 weeks due to the fact we receive products from our suppliers after the close of each sale event.
When orders are dispatched from our warehouse, we will send you an email that evening confirming that your order is en-route to you. If your order has been sent via courier, we can provide you with a tracking code on request.
- Why does delivery take longer than an average online retail store?
For each one of our flash sales, we provide a delivery estimate based on where the supplier is located and the time taken to get the products to our warehouse; this typically ranges from 2-4 weeks from the end of each sale. The reason for the longer than average delivery time is that we order in bulk from our suppliers at the end of each sale in order to secure exclusive offers for our members.
- How do I return something I've ordered from SportPursuit?
You are able to return your purchase if for any reason you’re not completely happy with it within seven working days of delivery. You must inform us of your intent to return an item and the reason why by visiting the Product Returns page in the My Account area of the site and following the instructions.
Please make sure you retain proof of postage when you send your return back to us to cover you if the item goes missing before it reaches our warehouse.
- How long does it take to process a return?
Returned items will be received and checked at our warehouse within 7 days, and your refund will then be processed as soon as possible, although this may take up to a week to process and clear. We will send you an email to let you know that your return has been received at our warehouse and another to confirm that the refund has been processed.
- Can I exchange something I've received?
Unfortunately, due to the nature of our business model, where we receive products to exactly match our customers' orders, we aren't typically able to offer exchanges.
- How long does it take for my refund to be processed?
We handle refunds twice a week. From the point at which the refund is processed, it can take up to 7 days for PayPal, our merchant service provider, to clear these funds back into your bank or PayPal account.
Please note that a refund for a returned order will only be processed once the goods have been received and managed by our warehouse.
Other questions frequently asked by our members can be found on our FAQs page.
Still need to contact us?
Please use the contact form below, or by email, at email@example.com, if you'd like to let us know how we could improve your SportPursuit membership experience or if we can be of any further assistance. Victoria or one of her awesome Customer Services team will get back to you as quickly as possible (and definitely within 2 working days).
If you’ve got something you particularly want just us founders to know about, you can just get hold of Victoria, Adam and Rhys directly at firstname.lastname@example.org (we like hearing from our members). We’ll do our best to get in touch with you as soon as we can.